The Atlas e-Store allows you to checkout as a 'Guest'. This provides you with the option to complete purchases, without having to register for an account. However, we encourage you to create an account with the Atlas e-Store in order to enjoy the following benefits:
Easy. If you have an account with the Atlas e-Store, you can update your details by simply signing in and accessing Account Profile.
If you do not have an account with the Atlas e-Store, please contact us for assistance.
How do I find a product?
Products in the Atlas e-Store are organised into several product brands & collections. Simply select the brand or collection type you are interested in by clicking on the respective category from the drop-down menu at the top of the homepage. You can browse and make your selection from the products displayed on the collection page.
If you are unable to find the specific product you want, you can:
What if a product I wish to order is out of stock?
Stock availability for every product is shown on the product description page.
How do I check the status of my order?
If you have an account with the Atlas e-Store at the time of your purchase, check your Order Status here. You will be required to sign in to your account.
If you do not have an account with the Atlas e-Store, please contact us for assistance. Be ready to provide us with the email address used to complete the purchase, and your Order Number. This will allow us to retrieve your order details easily.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our Gift Cards have no additional processing fees. These Gift Cards are strictly for use on the Atlas eStore only.
Gift Card Redemption Procedure:
Is there any expiry date for the Gift Card?
Yes, the expiry date is 1 year from purchase.
Can I use multiple Gift Cards in one single purchase?
Yes, multiple Gift Cards can be used for a single item or transaction.
What if the total cost of my order is lower than the Gift Card value?
If your order cost less than the value of the Gift Card, the remaining value can still be utilised for your next purchase within the Gift Card’s validity period.
What is a promo code and how do I obtain one?
Promo Codes are special codes that entitle you to a variety of discounts when shopping with us. We issue Promo Codes exclusively to Atlas Club customers and Atlas e-Store Subscribers during promotion periods. Please check your inbox regularly for updates.
How do I redeem a promo code?
You will be able to enter a promotional code during the Check Out process in the Promo Code field on the right hand side of the webpage.
I’m having problems applying my Promo Code.
If you encounter an error message, it may be due to one of the following reasons:
You are not signed in.
You may be required to sign in or register for an account to activate your Promo Code discount. You may do so by clicking "Sign In" or "Register" at the top of the page. If you received the Promo Code through Atlas Newsletters, please ensure you are registered using the same email address as the one you used to subscribe to Atlas Newsletters.
The Promo Code is not issued to you.
The Promo Code may be tied to a specific email address. In that case, if you have received the Promo Code from Atlas Newsletters, please ensure that you are registered with the Atlas e-Store using the same email address as the one you used to subscribe to Atlas Newsletters.
None of the products in your Cart are eligible for the Promo Code.
Promo Codes may only be applicable to selected products. Products which are refurbished or already on sale are usually excluded. The single-use Promo Code has been used previously and is no longer valid.
The single-use Promo Code has been used previously and is no longer valid.
Some Promo Codes may only be used once. Please also ensure that you have not purchased more than the maximum quantity allowed.
An invalid Promo Code has been entered.
Ensure that you have entered the Promo Code correctly. Pay special attention to similar characters like "O" and "0", "l" and "I". Promo Codes should be in uppercase.
The Promo Code has expired and is no longer valid.
Promo Codes are tied to specific validity periods which are indicated clearly on our promotional materials. Be sure to purchase early to avoid missing your exclusive discount!
If you have checked that your Promo Code is valid, but is not accepted by our system, please contact us for further assistance.
Atlas eStore Exclusive Bundles Promotion.
My bundle discount is not appearing in my cart, what do I do? Please ensure that all the products within that bundle you select are added to your cart in order for the bundle discount to be applied.
Terms & Conditions
All bundles on promotion are only valid when purchased with the products in the specific bundle.
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