Atlas Warranty
Important Information
At ATLAS Sound & Vision, we take pride in providing our customers with authentic and high-quality products. To ensure that you enjoy the full benefits of our warranty, please note the following:
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Authorised Purchases Only: Warranty coverage is valid only for products purchased directly from ATLAS Sound & Vision or through our network of authorised dealers.
[KEF Authorised Dealers]
- PLAY
- Swiftware
- TREOO
- T K Foto
- Headphones
- Retrocrates
[Accuphase Authorised Dealers]
- AudioLine
- Eighteen 77
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Proof of Purchase Required: To claim warranty, customers may be asked to provide a valid proof of purchase (receipt or invoice) from ATLAS or an authorised dealer. Without this, warranty claims will not be recognised.
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No Warranty for Parallel Imports: Products purchased from unauthorised sellers, such as those on online marketplaces like Carousell, are considered parallel imports. These products are not covered under our warranty.
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Beware of Marketplace Sellers: We strongly advise customers to avoid purchasing from unverified or unauthorised sellers on platforms like Carousell or similar, as we cannot guarantee the authenticity or quality of these products.
- No Warranty on Marketplace Purchases: Please note that we do not recognise warranties for any products bought from these unauthorised sources.
By purchasing through ATLAS and our authorised dealers, you ensure that your product is covered under our full warranty policy and backed by genuine support.
How to Obtain Warranty Service
- Locate Your Order Number: You can find this on your invoice, receipt, or confirmation email, depending on whether you purchased online or in-store.
- Verify Warranty Validity: ATLAS provides a 1-year warranty on most products. However, please note the following exceptions:
- Accuphase: 3 years
- AudioQuest: Limited 1 year manufacturers warranty, please refer to this link
- Barco Residential: 3 years
- Bluesound: 1 year
- NAD: 2 years, please refer to think link
- Devialet: 2 years, for more details please refer to this link
- KEF: 5 years (passive speakers), active/wireless speakers (2 years), please refer to this link
- GoldenEar Technology: 5 years (speaker drivers and cabinets), 3 years (other electronic components)
- Tivoli Audio: Limited 1 year warranty, please refer to this link
If you're unsure about your warranty status, feel free to email us at service@atlas-sv.com.
- Visit the ATLAS Service Centre: Bring your audio equipment to our service center (address below) for prompt assistance.
- Contact Us: You can reach our expert team by phone at +65 6817 5633 between 9:30 am to 5.00 pm on weekdays (excluding public holidays).
Additional Support Options
You can also chat with us live daily from 11.00 am to 7.00 pm or leave us a message using the chat feature in the bottom left corner of our web home page. We'll respond as quickly as possible.
Please note that can only offer warranty service for products purchased directly from ATLAS or authorized partners. If you purchased your product elsewhere, please contact the original seller for assistance.