Retail Terms and Conditions

Definitions

1. “Customer” refers to the party identified in this Agreement to whom Goods will be supplied.
2. “ATLAS®” refers to ATLAS SOUND & VISION PTE LTD or any of its associated companies.
3. “Goods” refers to the goods, including hardware and software items, to be provided by ATLAS® to the Customer under this Agreement.

Agreement Formation

The Customer acknowledges that by signing this document, a contract of sale is created (“this Agreement”). The Customer agrees to be bound by the price and quality outlined in the Sales Order, Down Payment Invoice, Delivery Order, and/or Invoice annexed to these Terms & Conditions (“Order Sheet”). The Order Sheet and these Terms & Conditions shall both constitute this Agreement.

Advertising Material

Catalogues, brochures, price lists, and any other advertising literature or material used by ATLAS® are intended to constitute only an invitation to treat. The prices, descriptions, or any other particulars contained therein shall not be binding on ATLAS®.

Payment and Delivery

2. Delivery of the Goods is contingent upon full payment of all outstanding sums owed to ATLAS®. The Customer shall ensure that full payment for the Goods is received by ATLAS® in accordance with the payment terms set out in the Order Sheet. Late payment interest of 2.5% per annum, compounding on a day-to-day basis, may be levied at ATLAS®’ sole discretion.

Right to Suspend Supply

ATLAS® reserves the right to suspend the supply of Goods to the Customer at any time.

Product Modifications

Goods supplied are subject to modification(s) by the manufacturer, which may differ the standard specifications. ATLAS® will not be held responsible for any such modification(s).

Order Cancellations and Delivery Rescheduling

1. ATLAS® reserves the right to approve or reject any request to cancel an order or to reschedule a delivery.
2. The Customer shall bear all costs and expenses arising from ATLAS® approval of such requests, including a 4% cancellation fee for online orders placed on atlas-sv.com.

Collection of Goods

1. All Goods must be collected within 30 days of the agreed delivery date.
2. Uncollected goods will incur a monthly storage fee of S$100 per S$1000 (or part thereof) of the total value (i.e., $200 for goods worth $1001).
3. If the Goods remain uncollected after 60 days of the agreed delivery date, ATLAS® reserves the right to release them for. The Customer agrees that in the event that the Goods are no longer in production, ATLAS® may at its sole discretion replace the Goods with product(s) of equivalent value.

Refunds and Defective Goods

1. All Goods sold and/or supplied are not refundable.
2. In the event that the Goods are found to be faulty due to a manufacturer’s defect, a one-for-one exchange may be made within 7 days of the date of purchase. Please keep the original packaging and the box and show your proof of purchase when making any exchanges. Please direct your queries to: ATLAS @ Harper | Tel: (65) 6817 5633 / (65) 9452 0773 | Email: service@atlas-sv.com | Service hours: 9.30am to 5.00pm (Mon to Fri)
3. Any claims for manufacturer’s defects beyond 7-days must be directed to ATLAS®, and are subject to the terms of this Agreement.

KEF Warranty Service

ATLAS® is the Distributor of KEF and Warranty Service provider for specified KEF products in Singapore. To obtain the Limited Warranty Service, proof of purchase from the authorized KEF Online/ Reseller must be produced.

General Warranty Terms

1. ATLAS® provides a warranty for all other products that it imports, distributes and sells (“the Warranty”). No warranty is offered for products not purchases directly from ATLAS®.
2. ATLAS® may, at its sole discretion, repair or replace any defective parts free of charge.
3. ATLAS® will not bear any shipping or transportation charges from the Customer to ATLAS®.
4. Sale and discounted items are subjected to separate warranty clauses as listed on the product page. These will be based on the individual sale item or the prevailing conditions during the sale, promotion, or special event. 

Warranty Periods

The Warranty shall be valid for one (1) year, save for as follows:

1. Accuphase products: three (3) years;
2. KEF passive speakers: five (5) years;
3. KEF headphones: two (2) years

Warranty Start Date

1. Warranty periods commence from the date of repair/delivery of the Goods, whichever is earlier.
2. If the Goods are replaced, the warranty period shall continue to run from the date of receipt/delivery of the Goods (whichever is earlier).

Warranty Coverage Area

The Warranty is only valid in Singapore, unless otherwise provided for in this Agreement. 

Claims and Liability

ATLAS® will not entertain any claims for compensation, indemnity, or refunds, unless and until liability has been established against, or accepted by, the manufacturer and its insurers (where applicable).

Supersession of Prior Agreements

The terms of this Agreement supersedes all prior agreements relating to the transaction set out in the Order Sheet.

Indemnity Clause

The Customer shall indemnify ATLAS® for any losses, expenses, or damages incurred as a result of the Customer’s breach of terms of this Agreement.