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Warranty by ATLAS

Need help? We're right here.

At ATLAS, we offer free warranty and tech support with every purchase from us or our authorised partners. We can help you with complex wiring questions or something as simple as how to adjust the volume.

Contact us for your warranty issues

1. Find your order number

You'll find this in your invoice, receipt or confirmation email, depending on whether you purchase online or in store with us.

ATLAS provides free warranty for all our products. Unfortunately, we are unable to provide warranty if you have purchased it from another seller or store.

2. Check if your warranty is still valid

Warranty by ATLAS is generally valid for 1 year, except for the following products:
  • Accuphase: three (3) years
  • KEF Passive Speakers – five (5) years
  • KEF Active/Wireless Speakers – two (2) years
  • Bluesound and NAD – one (1) year
  • Devialet – two (2) years
  • GoldenEar Technology – five (5) years for speaker drivers and cabinets, three (3) years for all other electronic components
  • Barco Residential – three (3) years
Still not sure about the validity of your warranty? Reach out to us at service@atlas-sv.com to find out!

3. Bring the product to us

Send your audio equipment to ATLAS Service Centre (address below) and we'll get right to work.

4. Call us at +65 6817 5633

Reach out to our experts from 9.30 am to 5 pm on weekdays. ATLAS Service Centre is closed on weekends and public holidays.

Alternatively, you can also chat with us live from 11 am to 7 pm daily or leave a message in the bottom left corner of your screen. We'll get back to you as soon as we can!

ATLAS Service Centre

6 Harper Road #03-08 Leong Huat Building
Singapore 369674
T: +65 6817 5633 /+65 9452 0773
Email: service@atlas-sv.com
Opening hours: 9.30 am to 5 pm
(Closed on weekends and public holidays)